Support

Contact

Write to j.sankot@gmail.com; I usually reply within 2 working days. The app is operated by Ing. Jakub Sankot, Company ID (IČO) 24112348, U Polí 3303, 276 01 Mělník, Czech Republic, email j.sankot@gmail.com.

The app also has a Help page with a Write to the author button.

I can't sign in

On the sign-in screen choose Forgot your password. You'll get an email with a link to set a new password (valid for 2 hours). If it doesn't arrive, check your spam folder.

After 5 wrong attempts, signing in is locked for 15 minutes.

I forgot my PIN

Change or turn off the PIN on the web at app.klidnafaktura.cz in Settings → Account and security → PIN lock. Then just close and reopen the app on your phone.

Pro subscription

Pro is bought in the iPhone app under Settings → Plan. It applies to the whole company, on the web too.

Cancelling: iPhone Settings → your name → Subscriptions → Klidná faktura. Pro stays active until the end of the paid period.

New phone or reinstall: in the app go to Settings → Plan → Restore purchases.

Refunds are handled by Apple at reportaproblem.apple.com.

My data

Download invoice PDFs from the invoice detail and the invoice list as CSV on the Invoices page.

Delete your account in the app under Settings → Account. Companies where you are the only owner are deleted too and can't be restored. Keeping your records is your responsibility (see the terms), so save your invoices first.